Home ›

Limited Warranty

LIMITED RESIDENTIAL WARRANTY

The warranties herein apply to engineered flooring that is manufactured by Norton-Smith Hardwoods, Inc. (“us/we”) and is purchased after June 13, 2005. We warrant for lifetime that the goods sold hereunder are of fair and average quality in the trade and within the description of the contract, but we otherwise MAKE NO WARRANTY OF MERCHANTIBILITY IN OTHER RESPECTS THAN EXPRESSLY PROVIDED HEREIN, NOR OF FITNESS FOR A PARTICULAR PURPOSE. This Limited Warranty gives the original purchaser (“you”) specific legal rights, and you may also have other rights which vary from state to state. Please keep a copy of this warranty. The warranties herein apply to the original purchaser. The warranties may not be increased or altered unless such modification is made, in writing, by the President/Owner of Norton-Smith Hardwoods, Inc. No installer, retailer, distributor, agent or employee of Norton-Smith Hardwoods, Inc has the authority to increase or modify these warranties. All disputes hereunder are subject to mandatory and binding arbitration that shall be held in Salamanca, New York. The right to trial by jury is expressly waived.

PRODUCT WARRANTY

For a lifetime period starting from the date of your purchase, we warrant that our product is free from manufacturing defects. Manufacturing defects are improper milling, sanding, laminating, grading or dimension only. In the unlikely event that our product warps, cups, or buckles, or if the plies separate due to internal glue bond failure, we will arrange for the repair or removal and replacements of the defective board(s). Subject to our sole discretion, we may instead elect to refund your purchase price.

EXCLUSIONS

  • We do not warrant against natural wood variations, including but not limited to mineral streaks, small knots, grain variations, and color variations. Sample product and your installed floor may have minor variation in appearance, and we do not warrant against such variations. We do not warrant that the color of our product will match the color of other wooden products, such as molding, doors, stairs, cabinets, trim, etc. We do not warrant against color changes. UV light exposure may cause color changes to all of our products, and especially to products made of Merbau, Pine, Cherry, and Brazilian Cherry. Area rugs should be moved periodically to minimize the impact of UV light on floor color.
  • We do not warrant flooring that contains obvious defects but was nonetheless installed. Please contact us about any defective flooring before installation and we will provide you with replacement flooring, at no cost.
  • We do not warrant gloss. Gloss reduction may occur.
  • We do not warrant against damage caused by accidents, abuse, abnormal wear, high heeled shoes, animals (including domestic pets), grit, excessive heat, excessive dryness, or natural disasters. We do not warrant against insect damage that is caused after the product leaves our factory. We do not warrant against scratches, dents, chips, gouges, burns, and stains that occur after the product leaves our factory.
  • We do not warrant against damage caused by oil soaps or ammonia-based cleaners. NEVER USE OIL SOAPS OR AMMONIA-BASED CLEANERS ON OUR FLOORING. Use of cleaners that are not designed for engineered floors will void all warranties.
  • We do not warrant the performance of our product if relative humidity is not controlled and consistently maintained at 35% to 55%. You may need to install a humidifier or dehumidifier because the floor is designed to perform in an environmental controlled structure.
  • We do not warranty against damage that is caused by radiant heating if the floor temperature is raised above 85° F
  • We do not warrant against water damage that is caused after the product leaves our factory. Among many other ways, water saturation may be caused by wet-mopping or leaking/broken pipes and faucets. Our product is not made for use in full bathrooms. We do not warrant against damage caused by excessive ground moisture resulting from weather, accidents, etc.
  • We do not warrant against the need for putty. It is considered normal to use putty during and after installation and it is not a cause for warranty claim.
  • We do not warrant for any damage or repair to sub flooring.

Remedies

  • *If you make a successful warranty claim, we will arrange for the repair or removal and replacements of the defective board(s) at no cost to you. Subject to our sole discretion, we may instead elect to refund your purchase price. These are your exclusive remedies. Repair or replacement of subflooring is not covered.
  • *As a condition of making a claim, you must permit our designated representatives to inspect and remove samples for technical analysis.
  • *NEITHER INCIDENTAL NOR CONSEQUENTAL DAMAGES WILL BE PAID. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.
  • *OUR LIABILITY AND YOUR REMEDIES, WHETHER IN CONTRACT, UNDER WARRANTY, IN NEGLIGENCE, IN STRICT LIABILITY, OR OTHERWISE SHALL NOT EXCEED THE AMOUNT OF THE PURCHASE PRICE. THE PRODUCT PRICE WAS MADE IN CONSIDERATION OF LIMITING SELLER’S LIABILITY AND PURCHASER’S REMEDIES.
  • *The right to trial by jury is expressly waived, THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESSCRIPTION ON THE FACE HEREOF. NO OTHER WARRANTIES, EXPRESS, IMPLIED, BY OPERATION OF LAW, OR OTHERWISE ARE MADE, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. UNDER NO OTHER CIRCUMSTANCES WILL NORTON-SMITH HARDWOODS, INC. BE LIABLE FOR ANY LOSS OR DAMAGE ARISING FROM THE USE OR INABILITY TO USE THIS PRODUCT, OR FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.

Claims and Questions

For warranty claims and questions, please contact us at 25 Morningside Ave., Salamanca New York 14779.